Booking Process:

All bookings must be made via the designated online booking site. MesmerEyez is not responsible for managing requests made outside of the booking site, including but not limited to, text messages, voicemails, social media, etc.

Deposits:

All appointments require a 50% NON-REFUNDABLE, NON-TRANSFERABLE service deposit as well as a valid credit card be placed on file.

Cancellations:

Clients receive a confirmation request 48 hours before their scheduled appointment and another 24 hour appointment reminder to the phone number and/or e-mail on file - client is responsible for having a valid phone number and e-mail on file. Online cancellations can be made within 48 hrs of the scheduled appointment time, and any late cancellations will result in the 50% deposit being forfeited and a new deposit to secure a future appointment. Late cancellation requests must be received via text or e-mail PRIOR to 48 hours before your appointment, otherwise you will be considered a no show.

Class/workshop Payments are non-refundable. Students will have up to 6 months to reschedule and complete the class/workshop. You can reschedule one (1) time with an existing deposit should you need to cancel. Anything after one rescheduling will require a new deposit - classes and workshops are non-transferrable unless approved by the instructor in writing.

Rescheduling:

You can reschedule an appointment one (1) time with an existing deposit should you need to cancel before the 48 hour time frame. Anything after 1 reschedule, will require a new deposit. No shows automatically forfeit any monies paid & will be banned from booking future services at MesmerEyez. Rescheduling should be done within 90 days of the date of your last appointment. Anything beyond 90 days will forfeit your deposit.

Late Policy/Grace Period:

Client is allowed a courtesy Grace Period of 5 minutes. After that time, MesmerEyez reserves the right to cancel an appointment. If your appointment is canceled, your deposit is forfeited and you must pay another deposit for a future date. Communication is encouraged if you're going to be late, but it does not guarantee accommodating that lateness.